📦 Shipping Policy – Kraft Crate

At Kraft Crate, we aim to deliver your orders quickly and securely while keeping you informed every step of the way.

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✅ Processing Time

• Orders are processed within 2–4 working days after payment confirmation.
• Customized products may take slightly longer depending on design complexity.
• Orders are not processed or shipped on Sundays or public holidays.

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🚚 Delivery Time

• Orders are shipped via our trusted courier partners.
• Delivery timelines vary depending on your location and courier efficiency.

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💰 Shipping Charges

• Flat ₹99 shipping on all orders, anywhere in India — no hidden charges

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📍 Order Tracking

• Once your order is dispatched, you will receive a tracking link via email.

You can use this link to track your package until it reaches you.

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⚠️ Incorrect Address / Failed Delivery

• Please double-check your shipping address at checkout.
• Kraft Crate is not responsible for delays or lost packages due to incorrect details provided by the customer.
• Re-shipping charges will apply if the order is returned due to incorrect address or failed delivery attempts.

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📦 Damaged / Lost Packages

• If your package arrives damaged, please record an unboxing video and contact us immediately at support@kraftcrate.com.
• If a package is lost in transit, we will coordinate with the courier to resolve the issue promptly.

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📌 Notes

• Delivery timelines are estimates and may vary due to factors beyond our control (e.g., weather, strikes, courier delays).
• This policy may be updated without prior notice.