FAQ

• Yes, you can request corrections or changes within 2 hours of placing your order
• After 2 hours, no changes or modifications are possible.
• Order cancellations are not accepted once an order is placed.

No, cancellations are not allowed after placing the order.

Payment FAQ

• No. All customized and personalized products are non-returnable and non-refundable.
• Please ensure all spellings and customization details are correct at checkout.
• Kraft Crate is not responsible for errors submitted by customers.

• The product is damaged or defective upon delivery.
• You raise the return request within 7 days of delivery.
• The item is unused, in its original packaging, and has all tags intact.
• An unboxing video is provided as proof of damage.

• Change of mind or personal preference.
• Errors in personalization given by the customer.
• Size/dimension issues when details are mentioned in the listing.
• Damage caused by improper use or handling.
• Labels peeling/failing due to incorrect application.

• Share an unboxing video immediately upon delivery.
• Return the item in its original packaging.
• Kraft Crate will reship at no extra cost or issue a full refund, as per your choice.

• Approved refunds are processed within 7–10 working days to the original payment method.
• Actual timelines may vary depending on your bank.

Return request can be raised in Orders section for eligible products.

Alternatively, you can Contact us