Refund policy

📌 RETURN & REFUND POLICY – KRAFT CRATE

At Kraft Crate, we make every product with care and precision. Please review our policy before placing your order.

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✅ Order Modifications

We allow corrections or changes within 2 hours of placing your order.
❌ No cancellations are accepted once an order is placed.
❌ After 2 hours, no changes or modifications can be made.

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✅ Customized Products

All customized and personalized items are strictly non-returnable and non-refundable.
✔ Please ensure all details (spellings, selections) are correct at checkout.
✔ We are not responsible for errors submitted by customers.

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✅ Return Eligibility (for non-customized items)

Returns are accepted only if:

• Product is damaged or defective on delivery.
• Return request is raised within 7 days.
• Item is unused, in original packaging with all tags.
• Unboxing video is mandatory as proof of damage.

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❌ Returns Not Accepted For:

• Change of mind or personal preference.
• Errors in personalization provided by customer.
• Misjudged dimensions (clearly mentioned in listing).
• Damage from improper use or handling.
• Labels peeling or failing due to incorrect application.

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✅ Damaged in Transit

If your package arrives damaged:
✔ Share unboxing video immediately.
✔ Return item in original packaging.
✔ We’ll reship at no extra cost or offer full refund—your choice.

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✅ Refund Process

✔ Approved refunds processed within 7–10 working days to the original payment method.
✔ Timelines may vary by bank.

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✅ Notes

• Check all product details carefully before ordering.
• Kraft Crate reserves the right to approve or reject any return request at its discretion.
• Policy may be updated without prior notice.
• Kraft Crate’s decision is final in all matters.

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📧 For assistance, email us at support@kraftcrate.com